Return & Refund Policy

Our Return Commitment

At mzunqio, we want customers to feel confident when shopping for swimming equipment and accessories.

If you are not satisfied with your purchase, please review the following return and refund conditions before submitting a request.

Return Eligibility

Eligible products may be returned within [INSERT RETURN WINDOW, e.g. 30 DAYS] from the delivery date.

To qualify for a return, products should generally meet the following conditions:

  • Be unused and in their original condition.

  • Include original packaging and included accessories where reasonably possible.

  • Not show signs of damage caused by misuse or improper handling.

  • Be accompanied by valid order information or proof of purchase.

For hygiene and personal-use reasons, certain swimming products, including swim caps, goggles, and other products intended for close personal contact, may be subject to additional return restrictions where permitted by applicable law.

Any non-returnable product restrictions will be disclosed clearly before purchase.

How to Request a Return

To request a return:

  1. Contact service@mzunqio.com.

  2. Provide your order number and the item you wish to return.

  3. Explain the reason for your return.

  4. Include photographs if the product is damaged, defective, or incorrect.

  5. Wait for return instructions from our customer support team.

Please do not send products to an address that has not been authorized by our support team.

Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item, contact us as soon as reasonably possible after delivery.

Please provide:

  • Your order number

  • A description of the issue

  • Clear photographs of the item and packaging, where applicable

We will review the information and determine an appropriate resolution, which may include a replacement, refund, or another remedy available under applicable law.

Refund Processing

Once an approved return has been received and inspected, we will notify you of the refund decision.

Approved refunds will generally be issued to the original payment method.

Please allow [INSERT ACTUAL REFUND PROCESSING TIME] business days for our processing. Your bank or payment provider may require additional time before the refund appears in your account.

Return Shipping Costs

Return shipping costs are handled according to the reason for the return and applicable consumer protection laws.

If an item is confirmed to be defective, damaged, or incorrectly supplied, we will explain the applicable return arrangements.

For other eligible returns, the customer may be responsible for return shipping costs unless otherwise stated.

Exchanges

Exchanges are subject to product availability.

Please contact our support team before sending an item back to discuss available exchange options.

Order Cancellations

If you wish to cancel an order, contact us as soon as possible.

Cancellation requests may not be accepted once an order has entered fulfillment or has been dispatched.

Important Consumer Rights

Nothing in this policy is intended to limit any rights or remedies that cannot legally be excluded under applicable consumer protection laws.

Contact Information

For return and refund assistance:

Brand: mzunqio
Email: service@mzunqio.com
Phone: 0755-2310 1111
Support Hours: Monday – Friday, 9:00 AM – 6:00 PM (PDT)