These Terms of Purchase explain the conditions that apply when customers place orders through the mzunqio online footwear store.
By completing a purchase, you acknowledge that you have reviewed and agreed to the applicable purchasing conditions described below.
1. Product Selection
Customers are responsible for selecting the correct products, sizes, colors, and available variations before submitting an order.
Before purchasing footwear, please review:
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The selected shoe size.
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Available color and style options.
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Product specifications.
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Materials and construction details.
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Intended use.
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Any applicable product-specific information.
Please check your selections carefully before completing checkout.
2. Product Listings and Representations
We make reasonable efforts to ensure that product listings are accurate and current.
Product photographs are provided to illustrate the appearance and features of footwear.
Actual products may have minor variations in color, texture, finish, and presentation.
Shoe sizing and fit may also differ between designs.
A product's listed size should not be assumed to provide an identical fit across every style.
3. Pricing
All displayed prices are shown in the currency indicated on the website or during checkout.
Applicable taxes, delivery fees, and other charges will be displayed before payment is finalized where required.
We reserve the right to update prices and correct genuine listing errors before accepting an order, subject to applicable law.
4. Order Submission and Confirmation
When you submit an order, you confirm that:
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Your order information is accurate.
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Your selected products and sizes are correct.
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Your delivery details are complete.
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You are authorized to use the selected payment method.
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You have reviewed the relevant product and store policies.
Order confirmation emails are sent to the email address provided during checkout.
Please contact us promptly if you notice an error in your order details.
5. Payment Authorization
Orders are subject to payment authorization and verification.
If a transaction is declined, incomplete, or flagged for additional verification, order processing may be delayed or canceled.
Customers are responsible for ensuring that their payment information is accurate.
6. Order Changes and Cancellations
Requests to modify or cancel an order should be submitted as soon as possible.
We will make reasonable efforts to accommodate requests before fulfillment begins.
Once an order has been packed, dispatched, or transferred to a shipping carrier, changes or cancellations may no longer be possible.
7. Shipping and Delivery
Delivery estimates are provided for reference and may vary depending on location, shipping method, carrier performance, and external circumstances.
Customers are responsible for providing accurate shipping information.
Further details are available in our Shipping Policy.
8. Returns and Refunds
Eligible purchases may be returned in accordance with our Return & Refund Policy.
Footwear returned under standard change-of-mind conditions should generally be unworn, unaltered, and in its original condition.
Approved refunds will generally be processed through the original payment method, subject to the applicable payment provider's procedures.
9. Incorrect, Damaged, or Defective Orders
If you receive an incorrect, damaged, or defective product, contact our customer support team with your order number and supporting information.
We will review the issue and provide appropriate assistance under our policies and applicable law.
10. Consumer Rights
These purchasing terms do not limit any mandatory rights provided to customers under applicable consumer protection laws.
Where a provision conflicts with a mandatory legal requirement, the applicable legal requirement will prevail.
Contact Information
For purchasing and order-related questions:
Brand: mzunqio
Email: service@mzunqio.com
Phone: 0755-2310 1111
Support Hours: Monday – Friday, 9:00 AM – 6:00 PM (PDT)